Help & FAQs

Of course, you can email us within two hours after placing the order to request cancellation. If we have already shipped the order, we will not be able to cancel it.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Yes, we already support Klarna. You can buy now and pay later or pay in installments. Click here for more details.

We currently ship to most countries in the EU and the UK. Please contact us for shipping information to other destinations.

Standard shipping for electric scooters usually takes 3 to 5 days. Spare parts are usually shipped internationally, and the international shipping time depends on the product and destination, typically taking 8 to 15 days.

Items must be returned within 15 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.