1. E-Scooter Warranty
At TODIMART, we are committed to providing reliable products and excellent after-sales service.
This warranty applies only to electric scooters and covers manufacturing defects in materials or workmanship under normal use.
Warranty Coverage
| Affected Part | Warranty Period | Service Provided |
|---|---|---|
| Throttle | 24 months | Free replacement |
| Controller | 24 months | Free replacement |
| Frame | 24 months | Free replacement |
| Display | 24 months | Free replacement |
| Motor | 24 months | Free replacement |
| Battery | 24 months | Free replacement |
| Charger | 24 months | Free replacement |
| Inner Tube | 1 month or 100 km | Free replacement |
| Brake Pad | 1 month or 100 km | Free replacement |
| Kickstand | 1 month or 100 km | Free replacement |
| Fenders | 1 month or 100 km | Free replacement |
| Aesthetic Damage | Not covered |
Note: This warranty does not cover damage caused by misuse, accidents, modifications, or normal wear and tear.
2. Accessories Policy
All accessory products (including chargers, displays, alarms, tires, etc.) are not covered by the warranty.
However, if your order arrives damaged or does not arrive, we will resend the item or issue a full refund after verification.
3. Repair & Support
(1) Self-Maintenance
We provide clear instructional videos to guide you through simple repairs and part replacements safely and effectively.
(2) Factory Repair
If a defect cannot be resolved through self-maintenance, you may send your scooter to our service center for professional repair.
(Repair processing usually takes around 2 weeks.)
If your product experiences any issue within the warranty period, please contact our customer service team.
We will respond promptly and provide the most suitable solution.